Shipping & Delivery

Customdreamer (“we” and “us”) is the operator of (https://www.customdreamer.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2.Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping cost to the customer.

3.Returns
3.1 Return Due To Quality Problem

Customdreamer will accept returns due to quality problems as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused. The following conditions are not considered as quality problems: blurred, off-color, or dark printing caused by poor quality photos uploaded by the customer, or typographical errors made by the customer.

Customers should contact our customer service before submitting a refund or change.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Customdreamer) will refund the value of the goods returned and refund the value of shipping paid due to a quality problem.
3.2 Warranty Returns
Customdreamer will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Customdreamer to process your warranty claim within 3 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)

4.Delivery Terms
4.1 Transit Time 
Generally, orders shipped internationally are in transit for 7-20 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.2 Dispatch Time
Orders are usually dispatched within 10-15 business days of payment of the order, shipping time may be delayed on public holidays, please contact customer service for details.
Our warehouse operates on all days. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
Ideajune will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5.Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. And you can also track it via https://www.17track.net

6.Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7.Duties & Taxes
7.1 Sales Tax
Sales tax is applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in the destination country

8.Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9.Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10.Customer service
For all customer service inquiries, please email us at customdreamerhk@gmail.com